Returns Policy
Returns
We do not accept returns on Affinity Leaf products. Unopened product may be exchanged for a different product. See details below.
Exchanges
If you would like to exchange an item, please Contact Us. Once your exchange has been approved, you’ll need to ship the item back to us. See details below.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you do not, and your return package is lost by the carrier, we cannot be held responsible.
Shipping
At this time shipping is only available to retail customers located within the contiguous United States, plus Hawaii and Alaska.
We cannot ship to states/counties/cities where kratom products are prohibited by law, including Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Vermont; or the following counties: City of Denver (Colorado), Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana). We will update this list if anything changes.
Due to local and state laws we are unable to ship THC products to the following areas in the United States: Alaska, Hawaii, Idaho, South Carolina.
Please Note: shipping costs are non-refundable, even on approved exchanges/returns.
Retail consumer orders over $75 (excluding tax) qualify for FREE standard shipping.
Orders placed on our website typically ship within 2 business days. We ship from Prineville, OR. When calculating delivery dates, please keep this in mind, and allow for an additional 2 days on top of carrier estimates. All shipping estimates are calculated in business days (Monday-Friday). We do not process orders on weekends or major holidays.
You will receive automated emails from us when your order ships which will include tracking information. If you have questions or concerns about your package after it has shipped, including delays or lack of tracking updates, please contact the shipping carrier with your tracking information.
We cannot be held responsible or liable for lost or missing packages if the delivery status from the carrier is marked "Delivered." Any delivery issues arising after we have shipped your order must be resolved between you and the shipping carrier. We are not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the customer.